Question 1

What age groups do you serve?

Accepted Answer

We provide care for children from infancy through five years of age, including infant care, toddler programs, preschool, pre-kindergarten, and kindergarten programs.

Question 2

How do I enroll my child?

Accepted Answer

You can start the enrollment process by filling out our enrollment form on the website, calling us at (508) 820-9300, or visiting our center. We'll schedule a tour and guide you through the enrollment process.

Question 3

What documents do I need for enrollment?

Accepted Answer

You'll need to provide your child's immunization records, emergency contact information, and completed enrollment forms. Our staff will provide you with a complete checklist during the enrollment process.

Question 4

Is there a waiting list?

Accepted Answer

Availability varies by age group and program. We recommend contacting us as early as possible to check availability and secure a spot for your child.

Question 5

What are your operating hours?

Accepted Answer

Our regular hours are Monday through Friday, 7:30 AM to 5:30 PM. We also offer before school care from 7:00 AM to 7:30 AM. We are closed on weekends and major holidays.

Question 6

Do you offer part-time or drop-in care?

Accepted Answer

Yes! We offer flexible drop-in care for your convenience. Please call us at (508) 820-9300 to reserve a spot for drop-in care.

Question 7

What happens if I'm late picking up my child?

Accepted Answer

We understand that unexpected situations can arise. Please contact us as soon as possible if you'll be late. There may be a late pickup fee, and we'll ensure your child is safe and cared for until you arrive.

Question 8

What programs do you offer?

Accepted Answer

We offer comprehensive programs including infant care, toddler programs, preschool, pre-kindergarten, kindergarten, and music enrichment programs. Each program is designed to support your child's development and learning.

Question 9

Do you provide meals and snacks?

Accepted Answer

Please contact us directly for information about our meal and snack policies. We can accommodate dietary restrictions and allergies with advance notice.

Question 10

What activities do children participate in?

Accepted Answer

Children engage in a variety of age-appropriate activities including art, music, outdoor play, reading, educational games, and structured learning activities. We also organize special events and celebrations throughout the year.

Question 11

Do you have a music enrichment program?

Accepted Answer

Yes! We offer engaging music enrichment programs that help children develop rhythm, coordination, and a love for music through interactive activities and songs.

Question 12

What is your sick child policy?

Accepted Answer

To ensure the health and safety of all children and staff, we ask that children with fever, contagious illnesses, or severe symptoms stay home. Please contact us for specific guidelines about when your child can return.

Question 13

How do you handle discipline?

Accepted Answer

We use positive guidance techniques that focus on teaching appropriate behavior, problem-solving, and social skills. Our approach is age-appropriate and emphasizes respect, understanding, and redirection.

Question 14

What is your policy on potty training?

Accepted Answer

We work collaboratively with families on potty training. Our staff will follow your child's individual needs and work with you to ensure consistency between home and daycare.

Question 15

Can I visit my child during the day?

Accepted Answer

Yes, parents are welcome to visit. We ask that you check in at the front desk when you arrive. Open communication and parent involvement are important to us.

Question 16

How do you communicate with parents?

Accepted Answer

We use the myKidzDay app to send real-time updates, photos, and daily reports. You can also communicate directly with teachers through the app or by phone. We also send newsletters and important announcements via email.

Question 17

Will I receive updates about my child's day?

Accepted Answer

Yes! Through the myKidzDay app, you'll receive photos, activity updates, meal information, nap times, and daily reports about your child's activities and development.

Question 18

How do I stay informed about events and closures?

Accepted Answer

We post important dates, events, and closures on our calendar page. You'll also receive notifications through the myKidzDay app and email announcements for important updates.

Question 19

What safety measures do you have in place?

Accepted Answer

We maintain strict safety protocols including secure entry systems, regular safety drills, staff background checks, and comprehensive health and safety policies. All staff are trained in CPR and first aid.

Question 20

How do you handle emergencies?

Accepted Answer

We have detailed emergency procedures in place for various situations. All staff are trained in emergency response, and we conduct regular drills. Parents are immediately notified in case of any emergency involving their child.

Question 21

Are your staff members certified?

Accepted Answer

Yes, all our staff members meet state licensing requirements and undergo background checks. Many of our teachers have additional certifications in early childhood education, CPR, and first aid.

Question 22

What are your rates?

Accepted Answer

Rates vary by program and schedule. Please contact us at (508) 820-9300 or email hdyer@mountainsideschool.org for current pricing information and to discuss payment options.

Question 23

Do you accept subsidies or financial assistance?

Accepted Answer

We work with families to explore available options. Please contact us to discuss your situation and see what assistance programs may be available.

Question 24

What payment methods do you accept?

Accepted Answer

We accept various payment methods. Please contact us for specific payment options and scheduling information.

Frequently Asked Questions

Enrollment & Registration

Hours & Schedule

Programs & Activities

Policies & Procedures

Communication & Updates

Safety & Security

Fees & Payment

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